1. Definitions

In these Terms & Conditions:

• Fresh Sprouts Fresh Sprouts refers to the provider of fresh produce, ready-to-cook products, ready-to-eat products, and other related products.
• Customer Customer refers to any individual or party accessing the website or using Fresh Sprouts services.
• Products Products refers to all goods offered and available through the Fresh Sprouts platform.
• Website Website refers to the official Fresh Sprouts digital platform used to provide information and process customer orders.
• Order Order refers to a purchase request submitted by a customer through Fresh Sprouts services.

2. Use of Services

By using Fresh Sprouts services, customers agree that:

• All information provided is accurate, complete, and truthful.
• Services are used only for lawful purposes.
• Customers will not misuse the website, conduct fraudulent activities, or perform actions that may harm Fresh Sprouts or other parties.
• Fresh Sprouts reserves the right to restrict or terminate access if misuse of services is identified.

3. Product Information

Fresh Sprouts provides fresh products made from natural ingredients that may have natural variations.

Customers acknowledge that products may vary in:

• Size;
• Shape;
• Color;
• Weight;

Product images displayed on the website are for illustration purposes and may differ slightly from the actual products received.

Product availability may change depending on:

• Harvest seasons;
• Weather conditions;
• Raw material quality;
• Availability from farmers and suppliers.

4. Product Pricing

Product prices displayed on the website are valid at the time the order is placed.

Fresh Sprouts reserves the right to:

• Update product prices at any time;
• Correct pricing errors caused by technical issues or system errors.

The applicable price is the price confirmed during checkout.

5. Product Orders

Customers may place orders by selecting available products and providing the required information.

Customers are responsible for ensuring the accuracy of:

• Name;
• Contact number;
• Delivery address;
• Ordered products;

An order is considered accepted after confirmation from Fresh Sprouts.

Fresh Sprouts reserves the right to reject or cancel orders due to:

• Product unavailability;
• Incomplete or invalid customer information;
• Suspected misuse of services;
• Circumstances preventing order fulfillment.

6. Payment

Customers must complete payment using the available payment methods provided by Fresh Sprouts.

Payment terms:

• Payment must be completed according to the amount stated in the order.
• Orders may only be processed after successful payment confirmation.
• Customers are responsible for ensuring payment information is correct.
• Proof of payment may be requested when necessary.

7. Delivery

Fresh Sprouts will deliver orders according to the delivery information provided by customers.

Customers are responsible for ensuring:

• Accurate and complete delivery addresses;
• Availability of recipients at the delivery location;
• Accessible contact information.

Delivery times may vary due to:

• Delivery location;
• Traffic conditions;
• Weather;
• Operational circumstances.

Fresh Sprouts shall not be responsible for delays caused by circumstances beyond its reasonable control.

8. Fresh Product Policy

Fresh Sprouts products are fresh goods with natural characteristics and limited shelf life.

Customers are responsible for:

• Checking products upon delivery;
• Following proper storage instructions;
• Consuming products within the recommended period.

Fresh Sprouts is not responsible for product quality deterioration caused by improper storage or handling after delivery.

9. Complaints and Product Issues

Customers are encouraged to inspect products immediately after receiving their orders.

Complaints may be submitted for:

• Damaged products;
• Incorrect products;
• Missing items;
• Quality issues supported by evidence.

Customers must provide:

• Order number;
• Photos or videos of the product;
• Proof of purchase;

Complaints must be submitted within 24 hours after delivery, unless otherwise determined by Fresh Sprouts.

Fresh Sprouts will evaluate each case and may provide solutions including:

• Product replacement;
• Partial or full refund;
• Other appropriate compensation.

10. Order Cancellation

Order cancellations may only be requested before product preparation begins.

Due to the nature of fresh products, orders that have been harvested, prepared, or processed may not be eligible for cancellation.

Refund decisions will be determined based on Fresh Sprouts’ evaluation.

11. User Accounts

If customers create an account on the Fresh Sprouts website, they are responsible for:

• Maintaining account confidentiality;
• Providing accurate information;
• Preventing unauthorized account access.

Fresh Sprouts shall not be responsible for losses caused by customer negligence in protecting account information.

12. Privacy and Personal Data Protection

Fresh Sprouts respects customer privacy and manages personal data according to its Privacy Policy.

Information collected may include:

• Name;
• Contact details;
• Delivery address;
• Transaction information;

Customer data may be used for:

• Processing orders;
• Providing customer support;
• Improving services;
• Sending service-related information or promotional communications with customer consent.

13. Intellectual Property Rights

All content available on the Fresh Sprouts website, including:

• Brand name;
• Logo;
• Product images;
• Website design;
• Text;
• Promotional materials;

is owned by Fresh Sprouts and may not be copied, modified, distributed, or used without prior written permission.

14. Limitation of Liability

Fresh Sprouts continuously strives to provide high-quality products and services.

However, Fresh Sprouts shall not be liable for:

• Losses caused by improper product use;
• Product deterioration caused by customer storage;
• Delays caused by external factors;
• Website technical issues;
• Events beyond Fresh Sprouts’ reasonable control.

15. Force Majeure

Fresh Sprouts shall not be responsible for failure or delay in providing services due to events beyond reasonable control, including:

• Natural disasters;
• Transportation disruptions;
• Supplier disruptions;
• Government regulations;
• Emergency situations.

16. Changes to Terms & Conditions

Fresh Sprouts reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once published on the Fresh Sprouts website.

Customers are encouraged to review these Terms & Conditions periodically.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the laws of the Republic of Indonesia.

Any disputes arising from these Terms & Conditions shall first be resolved through good-faith discussion and mutual agreement.

18. Contact Us

For questions regarding these Terms & Conditions, please contact: