Fresh Sprouts respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Fresh Sprouts, operated by PT Tiga Karunia Bumi Sejahtera, collects, uses, stores, and protects your personal data when you access our website, use our services, or make a transaction.

By accessing or using the Fresh Sprouts website, you acknowledge that you have read and understood this Privacy Policy.

Company Information:

• PT Tiga Karunia Bumi Sejahtera
• Jalan Pulau Buru No.10, Denpasar, Bali, Indonesia
• Email: info@greengroceries.com

1. Information We Collect

Fresh Sprouts may collect information from customers and website visitors through several methods.

A. Information Provided Directly by Customers

Information collected may include:

• Full name;
• Email address;
• Phone number;
• Delivery address;
• Account information;
• Order details;
• Customer requests or notes;
• Payment-related information required to process transactions.

Fresh Sprouts does not store complete payment card information when payments are processed through third-party payment providers.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Approximate location based on IP address;
• Pages visited;
• Time spent on the website;
• Website interaction data;
• Traffic source information.

This information helps us understand how visitors use our website and improve our services.

2. Use of Google Analytics

Fresh Sprouts uses Google Analytics, a web analytics service provided by Google LLC, to understand website usage and improve customer experience.

Google Analytics may collect information such as:

• Website visits;
• User interactions;
• Device information;
• Browser information;
• Approximate geographic location;
• Referral sources;
• Website performance data.

The information collected through Google Analytics is used for:

• Measuring website traffic;
• Understanding customer behavior;
• Improving website functionality;
• Optimizing services and marketing activities.

Google Analytics may use cookies or similar technologies to collect and process information according to Google’s privacy practices.

For more information regarding Google’s privacy practices, users may refer to Google’s Privacy Policy.

3. Cookies and Tracking Technologies

Fresh Sprouts uses cookies and similar technologies to provide and improve our services.

Cookies are small data files stored on your device that help websites recognize users and remember certain information.

Types of cookies we may use include:

Essential Cookies

Used to support basic website functions, including:

• Website security;
• Account functions;
• Shopping cart functionality;
• Service operations.

Analytics Cookies

Used to understand website performance and visitor behavior, including:

• Google Analytics tracking;
• Visitor statistics;
• Website improvement analysis.

Marketing Cookies

If applicable, used to support marketing activities such as:

• Campaign measurement;
• Advertising performance analysis;
• Personalized marketing activities.

Users may manage or disable cookies through their browser settings. However, disabling cookies may affect certain website functions.

4. How We Use Your Information

Fresh Sprouts may use collected information for the following purposes:

Providing Services

Including:

• Processing and managing orders;
• Delivering products;
• Confirming transactions;
• Providing customer support.

Communication

Including:

• Responding to inquiries;
• Providing order updates;
• Sending important service information.

Improving Our Services

Including:

• Analyzing website performance;
• Understanding customer preferences;
• Improving product and service quality.

Marketing Activities

Including:

• Providing promotional information;
• Sending offers or updates where customers have provided consent;
• Measuring marketing effectiveness.

5. Legal Basis for Processing Personal Data

Fresh Sprouts processes personal information based on:

• Customer consent;
• The necessity to fulfill transactions and provide requested services;
• Legitimate business interests;
• Compliance with applicable laws and regulations.

6. Sharing of Personal Information

Fresh Sprouts may share personal information with trusted third parties only when necessary to provide services.

These parties may include:

• Payment service providers;
• Delivery and logistics providers;
• Website hosting providers;
• Technology service providers;
• Analytics providers such as Google Analytics.

Fresh Sprouts does not sell, rent, or trade customer personal information to third parties for commercial purposes.

7. Third-Party Services

Our website may use or connect with third-party services, including:

• Google Analytics;
• Payment providers;
• Delivery partners;
• External platforms or links.

Third-party services may have their own privacy policies, and Fresh Sprouts is not responsible for the privacy practices of external websites or services.

8. Data Storage and Security

Fresh Sprouts applies reasonable security measures to protect personal information from:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure.

While we take appropriate measures to protect customer information, no electronic storage or transmission method can be guaranteed to be completely secure.

9. Data Retention

Fresh Sprouts retains personal information only for as long as necessary to:

• Provide requested services;
• Complete transactions;
• Maintain business records;
• Fulfill legal obligations;
• Resolve disputes.

Analytics data retention may follow the settings and policies applied within Google Analytics.

10. Your Rights Regarding Personal Data

Customers may have rights regarding their personal information, including:

• Requesting access to personal data;
• Requesting correction of inaccurate information;
• Requesting deletion of personal data where applicable;
• Withdrawing consent for certain data processing activities;
• Requesting information regarding the use of personal data.

Requests may be submitted through our official contact channels.

11. Children’s Privacy

Fresh Sprouts services are not intended for children without appropriate parental or guardian consent.

Fresh Sprouts does not knowingly collect personal information from children without proper authorization.

12. External Links

Our website may contain links to third-party websites or platforms.

Fresh Sprouts is not responsible for the privacy practices, content, or security policies of external websites.

Users are encouraged to review the privacy policies of third-party services before providing personal information.

13. Changes to This Privacy Policy

Fresh Sprouts may update this Privacy Policy from time to time.

Any changes will become effective once published on the Fresh Sprouts website.

Customers are encouraged to review this Privacy Policy periodically.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact: